Jeffrey, founder of JM Technical Writing

THE PERSON BEHIND THE WORK

Meet Jeffrey.

My career has never followed a conventional path. I’ve worked in restaurants, call centres, hotels, hospitals and even horse racing.

My corporate career began behind a hotel reception desk. Over the following years, I progressed through several roles before becoming Safety and Procedures Manager and, eventually, Group Buildings and Facilities Manager. Along the way, I saw first-hand how much organisations depend on effective documentation—and how difficult it can be for staff to define what an operation needs, articulate it clearly and turn it into something people can actually use.

After being made redundant at the beginning of the COVID-19 pandemic, I decided to build something around the part of my work I had enjoyed most: creating professional documents that help organisations function effectively. I also wanted the flexibility to spend more time with my family.

That decision led me into freelancing. More than 500 projects, and plenty of learning curves later, a simple freelancing gig grew into JM Technical Writing as it exists today.

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Documents for real-world work

Anyone can produce something that looks like a professional document. The more important question is whether it’s fit for purpose.

Does it contain the right information? Does it flow logically? Are there gaps, inconsistencies or assumptions that need to be challenged? Does it reflect how different people and departments actually work together?

That is where my experience adds value. I bring practical operational knowledge, professional judgement and the confidence to question something when it doesn’t appear quite right.

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HOW WE WORK

A service shaped around you

Some clients want to be closely involved throughout the process. Others would rather explain what they need, provide their existing material and leave the writing to us. Both approaches are welcome.

I aim to be responsive, straightforward and transparent from the outset. I would always prefer to under-promise and over-deliver rather than commit to work that does not match our current capacity or expertise.

I’m based in Sussex, but JM Technical Writing supports clients throughout the UK and internationally. We’ve worked with organisations across Europe, the United States, the Middle East and Australia. Whatever you need help producing, you’ll be working with a real person who takes the time to understand what the document needs to achieve.

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FROM EXPERIENCE TO DELIVERY

Experience applied to your organisation.

The experience behind JM Technical Writing shapes how we approach every project, but no two organisations work in exactly the same way. Our work has supported clients across defence and government, charities, global retail, food and hospitality, and regulated industries. We adapt that experience to your standards, audiences and operational priorities.

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Discover how JM Technical Writing can support your business.

Frequently asked questions

After placing your order, you’ll receive a link to the relevant requirements form. The information requested will depend on your chosen service and package. Providing complete and accurate information helps us begin your project promptly and deliver work suited to your requirements.

Your package turnaround time begins once your completed requirements have been submitted and we have everything needed to start the work. It does not begin when the order is placed.

Your completed work will be delivered electronically to the email address nominated for the project.

Corrective revisions cover reasonable amendments needed to bring the delivered work into line with the requirements originally submitted. New instructions, additional content or changes to the agreed scope are treated as change orders and may require an additional fee and revised delivery date.

We do not currently offer consultation calls. Projects are managed through the requirements process and written communication, helping us maintain a clear and documented project brief.

Yes. Client information and project materials are handled confidentially. We can also review and sign a suitable non-disclosure agreement where required.

Yes. Contact us before ordering to explain what you need. We can review your requirements and confirm whether we can provide suitable custom support.